Condition (If/Else) actions

  • Last update on March 18th, 2024

The “Condition (If/Else)” actions provide an intuitive way to incorporate Yes/No branching into your workflow. These actions replace and improve the Filter feature, now exclusively available for those actions within the Conditional (If/Else) branching. This article will show you how to use this feature, using the creation of an onboarding workflow as an example.

Please note that existing workflows with applied filters will not be affected by this update.


How to add a “Condition (If/Else)” action to a workflow

Start by setting up an onboarding workflow. Assume you've already added a few standard actions:

  1. Create an on-cloud user
  2. Create user mailbox

Now, your goal is to add users located in Italy to a distribution group, ensuring only the appropriate users are added automatically. This requires using a “Condition (If/Else)” action.

Step 1: Add a “Condition (If/Else)” action

To add a “Condition (If/Else)” action to your workflow:

  • Hover over the arrow below the previous action and click the “+” button.
  • Choose “Add condition (If/Else)” from the dropdown menu.

Step 2: Set the conditions

A modal titled “Only execute if…” will appear, prompting you to define the condition(s) for the workflow to follow the Yes branch. Fill in the fields as follows:

  • Property: select the execution input that must satisfy a specific requirement. For this example, we'll select the “UsageLocation” input, which defines the user location. 
  • Operator: choose the operation (e.g. equal, does not equal, contains, …) that better helps you define the value. For this example, we'll select “Equal”.
  • Value: specify the value that completes the condition. For this example, we'll type in “Italy”. 

This setup ensures the workflow continues through the Yes branch if the user's location attribute is “Italy”.

You can add more conditions using the AND (click on the “+Add” button) or OR (click on the “+Or” button) boolean operators for further refinement.

Understanding AND/OR boolean operators


AND implies both conditions must be met for the workflow to proceed with the Yes branch actions.

For example, if I set the following conditional criteria:

  • User location EQUAL Italy
  • AND
  • User Principal Name IS NOT EMPTY

This means that the workflow will proceed with the actions in the Yes branch only for those users who are both located in Italy and have been assigned a UPN.


Or means the workflow proceeds with the Yes branch if either condition is met.

For example, if I set the following conditional criteria:

  • User location EQUAL Italy
  • OR
  • User location EQUAL France

This means that the workflow will proceed with the actions in the Yes branch for all users located either in Italy or in France.


After setting all necessary conditions, click “Save” to incorporate your conditional actions into the workflow.

Step 3: Add actions to the Yes/No branches

Your “Condition (If/Else)” action should appear in your workflow with a Yes/No branching positioned below it. Now, you can start adding actions to these branches. Again, hover over the arrow and select the “+” button to add actions.

In this example, we'll add an action adding users as members of a distribution group to the Yes branch. 

Please note that only regular actions can be added to the branches, as nested conditional actions are not supported. However, you can apply a Filter to these actions to craft complex logical sequences. Simply click on the “” next to an action within a branch and select “Filter”. The same logic as explained in Step 2 applies. 


At this point, decide if you need to add more actions to any branch or reconnect them using the same action.

Step 4: Reconnect the branches (optional)

To execute additional actions at the end of branching, select the arrow in the middle.

In this example, we'll send a welcome email to all onboarded users.

Congratulations! You've successfully created a workflow incorporating Yes/No branching.