ProServ - Hybrid Agent Installation
1. Service Description
The ProServ Hybrid Agent Installation package provides comprehensive support for the installation and configuration of the CoreView Hybrid Connector. This service includes the full setup of the Hybrid Connector for environments that combine both on-premises and cloud services, facilitating seamless management of users, licenses, and security across these infrastructures. The package also incorporates security best practices, and configurations for high-reliability scenarios, ensuring that your hybrid environment operates efficiently and securely.
This package is ideal for organizations that operate in complex hybrid environments, as it simplifies managing on-premises and cloud systems. It is designed for those who need high security and reliability, applying best practices for security to ensure compliance and minimal downtime. Additionally, the service is tailored to meet specific infrastructure and topology requirements, providing a solution that fits the unique needs of each organization.
2. Approach
Our customized method for installing the Hybrid Agent focuses on several key areas to ensure a seamless and secure integration:
Security Best Practices
First, we prioritize Security Best Practices. This means that during the installation, we apply industry-standard security measures. These measures are designed to ensure compliance with relevant regulations and to protect your data in both on-premises and cloud environments.
High-Reliability Scenarios
Next, we emphasize High-Reliability Scenarios. We set up the system to be highly available, which means it is configured to minimize downtime and maximize reliability. This ensures that your hybrid environment remains operational and dependable, even in challenging situations.
Implementation is Tailored to Your Specific Requirements
Finally, our Implementation is Tailored to Your Specific Requirements. We take the time to understand the unique topology of your infrastructure and your specific needs. This allows us to adjust the implementation process so that it fits perfectly with your organization, providing the best possible results.
By focusing on these areas, we ensure that the Hybrid Agent installation is secure, reliable, and customized to meet your organization's needs.
3. Deliverables
Upon project completion, clients will receive:
- Hybrid Agent Installation Start Document: This document outlines the initial requirements and setup details, including infrastructure specifications, network and firewall requirements, and supported software versions. It serves as a guide to ensure that all prerequisites are met before the installation begins.
- Hybrid Agent Installation End Document: This document provides a comprehensive summary of the completed installation and configuration activities, verification and testing results, and any issues encountered along with their resolutions. It also includes final recommendations and the overall project status.
4. Duration and Timeline
The project duration is typically 4-6 weeks, divided into the following phases:
Phase 1
Initial assessment and architecture design.
Accordion Title
Accordion Body
Phase 2
Configuration and implementation of the Hybrid Connector, including security and reliability measures.
Phase 3
Testing, validation, and final handover with training.
A Gantt chart can be provided to show the detailed project timeline and milestones.
5. CoreView Resources
Your project will be supported by a dedicated team of CoreView professionals, including:
- Technical Account Managers: Our TAMs are highly specialized technical experts with extensive certifications and in-depth knowledge of the CoreView platform. They are focused on guiding the adoption process and ensuring that you effectively use the product to its full potential. They provide continuous technical support throughout and post-implementation, ensuring optimal system performance, rapid issue resolution, and proactive monitoring to prevent potential disruptions.
- Project Manager: Manages the entire project, coordinating resources, timelines, and deliverables to ensure successful implementation.
- Solution Implementation Consultant: Our SIs are highly specialized technical professionals with extensive certifications and expertise. They are responsible for customizing, configuring, and deploying the solution to align with your specific requirements. Their deep knowledge ensures that the solution adheres to industry best practices and optimizes system performance, providing you with a robust and efficient setup.
- Customer Success Manager: Ensures the client achieves their goals with the implemented solution, driving adoption and long-term satisfaction.