How to create a shared mailbox in CoreView

This how‑to shows how to set up and create a shared mailbox using CoreView.

What is a shared mailbox?

A shared mailbox is a mailbox that multiple users can utilize to read and send email messages. 
IIt has no separate username or password and cannot be logged into directly. 

To access a shared mailbox, the user must:

1. Be assigned Full Access and/or Send As permissions.
2. Sign in to their own mailbox.
3. Add the shared mailbox to their Outlook profile.

Shared mailboxes also include a shared calendar, enabling teams to schedule and view events such as vacations or work shifts.

A shared mailbox is recommended for the following scenarios:

• When you need a generic email address (for example, info@contoso.com or sales@contoso.com ) that customers can use to inquire about your company.
• When departments that provide centralized services to employees (for example, help desk, human resources, or printing services) need to respond to employee questions.
• When multiple users need to monitor and reply to emails sent to a specific email address (for example, an address used exclusively by the help desk).

How to create a shared mailbox using CoreView

1. Select “ACTIONS > Management actions > Mailbox > Create Shared Mailbox”. Alternatively, search for “Create shared Mailbox” in the search bar at the top of the page.

2. Complete all required details to create the shared mailbox.

3. In the “Delegation” tab, add the users who will have access to the shared mailbox and select the desired types) of permission delegation.

4. Click “Submit” to create the shared mailbox.