Operators are only able to view and manage mailboxes that are part of their defined V-Tenant scope.
- Select “ACTIONS > Management Actions > Mailbox > Convert to shared mailbox”.
- Select one or more user mailbox(es) or upload a CSV file with the list of targets.
- Click “Continue > Proceed”.
- Optionally, enter notes (such as a ServiceNow ticket number or the reason for the change) for audit and tracking purposes in CoreView.
- The selected mailboxes are converted to shared mailboxes.