Remediation settings: License Management policies

  • Last update on September 4th, 2023

The table below provides an overview of the License Management Out-of-the-Box policies, what type of remediation action they are set to execute, and which remediation settings you can configure.

Policy Remediation action What you can edit
Inactive MS 365: 
E1, E3, E5, F3, G1, G3, G5 Plans
  1. Send attestation to the manager or to a specific recipient
  2. User's mailbox is converted into a shared one giving access to a named user; user's OneDrive permission is given to a new owner
  3. License is removed
  • Select the recipient (manager or custom address)
  • Insert an additional message
  • Select the new OneDrive owner (manager or custom address)
  • Select the person who has access permission to the mailbox (manager or custom address)
  • Set time-out days (min. 15 days – max 180 days)
  • Schedule the recurrence of the remediation action
  • Enable/disable the email alert if the workflow fails
Inactive MS365: 
E3, E5, F1, F3, F5 Plans
  1. Send attestation to the manager or a specific recipient
  2. User's mailbox is converted into a shared one giving access to a named user; user's OneDrive permission is given to a new owner
  3. License is removed
  • Select the recipient (manager or custom address)
  • Insert an additional message
  • Select the new OneDrive owner (manager or custom address)
  • Select the person who has access permission to the mailbox (manager or custom address)
  • Set time-out days (min. 15 days – max 180 days)
  • Schedule the recurrence of the remediation action
  • Enable/disable the email alert if the workflow fails
Licenses Assigned to Guest Users
  1. Send attestation to the manager or a specific recipient
  2. Execute the action "Remove all licenses"
  • Select the recipient (manager or custom address)
  • Insert an additional message
  • Set time-out days (min: 1 day – max: 180 days)
  • Schedule the recurrence of the remediation action
  • Enable/disable the email alert if the workflow fails
Licenses Assigned to basic Shared Mailboxes
  1. Send attestation to a specific recipient
  2. Execute the action "Remove all licenses"
  • Select the recipient (manager or custom address)
  • Insert an additional message
  • Set time-out days (min: 1 day – max: 180 days)
  • Schedule the recurrence of the remediation action
  • Enable/disable the email alert if the workflow fails
Disabled users with an assigned license
  1. Send attestation to the manager or a specific recipient
  2. Execute the action "Remove all licenses"
  • Select the recipient (manager or custom address)
  • Insert an additional message
  • Set time-out days (min: 1 day – max: 180 days)
  • Schedule the recurrence of the remediation action
  • Enable/disable the email alert if the workflow fails