Email forwarding allows you to configure a mailbox to forward email messages sent to one user's mailbox to another user's mailbox, either within or outside of your organization.
Prerequisites
Before performing these steps, ensure you have the required permissions. Refer to the “Recipient provisioning permissions” section of the Microsoft documentation for details.
Organization policies or security defaults may restrict the ability to forward email to external addresses. Always confirm your settings, and ask your IT security team if uncertain
How do I set up email forwarding?
Here are three methods for configuring email forwarding:
1. Setting up email forwarding in the Exchange Admin Center
- Go to the Exchange Admin Center (EAC) and navigate to Recipients > Mailboxes.
- Select the mailbox you wish to configure.
- Under Mailflow settings, select Email forwarding.
- Specify the forwarding address and, if desired, select “Deliver message to both forwarding address and mailbox”.
- Save changes.
For full details, see Microsoft's official guide: Use Exchange Admin Center to set up email forwarding.
2. Setting up email forwarding in PowerShell
Experienced IT admins can use Exchange Online PowerShell to set up and verify forwarding. The following examples remain current as of May 2025:
Set up forwarding and keep a local copy:
Set-Mailbox -Identity "Douglas Kohn" -DeliverToMailboxAndForward $true -ForwardingSMTPAddress "douglaskohn.parents@fineartschool.net"Set up forwarding only (do not keep a local copy):
Set-Mailbox -Identity "Ken Sanchez" -ForwardingAddress "pilarp@contoso.com"Verify forwarding settings:
Get-Mailbox <identity> | Format-List ForwardingSMTPAddress,DeliverToMailboxAndForward- Ensure the ForwardingSMTPAddress reflects the intended address.
- If DeliverToMailboxAndForward is
$true, copies are kept in the original mailbox.
For the latest syntax and options, refer to the Set-Mailbox Microsoft documentation .
3. Setting up email forwarding in CoreView
- Go to the CoreView app.
- Type “Forward” in the search bar at the top of the page.
Two actions will show up:
- 1. Forward Email (Address Book)
- 2. Forward Email (SMTP Address)
In both cases, you will be prompted to specify the recipient who will receive the forwarded email. If you check the “Save local copy” box, new messages will be retained in the original mailbox and also forwarded to the new destination.
Behind the scenes
CoreView uses the same Set-Mailbox PowerShell cmdlet, but provides a more user-friendly experience, with granular scopes enforced by V-Tenant boundaries.
Operators can only view and manage mailboxes that are part of their defined V-Tenant scope.
For more information on how to set up email forwarding using CoreView, please refer to the Forward email (SMTP address) vs. Forward email (Address book) management actions article.