The user account {EmailHidden} does not exist

  • Last update on October 1st, 2025

Table of Contents

Error:

##[error]An initialization error occurred -> AADSTS50034: The user account {EmailHidden} does not exist in the 4eb27e18-209a-fa9d-696537fce2bbb88d directory. To sign into this application, the account must be added to the directory.: Status Code: 0

Resolution:

The Sync is failing because the service account (simeon@tenant_domain_name) has been removed from the tenant. 

To resolve this:

  • Navigate to Configuration Manager
  • Select “Tenants
  • Select the three-dot icon under the “Actions” column
  • Select “Reinstall” and proceed with reinstalling the tenant enabling the “delegated authentication” option.
  • Click “Reinstall