Teams Voice Connector is supported only for tenants with a maximum of 100k users.
Introduction
Teams Voice feature provides support for Direct Routing numbers.
If you have purchased “traditional” numbers (i.e., from a telecommunications company), you may often encounter limitations when integrating them into Microsoft Teams in a scalable and efficient manner.
Many organizations resort to managing this process using spreadsheets to track the assignment of numbers to employees and attempt to keep it updated during employee onboarding and offboarding.
This error-prone approach can result in misplaced or unused numbers, as well as employees receiving direct external numbers when they don't necessarily require them. Additionally, it becomes challenging to correlate reporting on direct routing number usage within Teams with the users currently assigned to those numbers.
By uploading these numbers to CoreView, you get the benefit of managing this “number inventory” much more effectively. You can:
- Access reporting features on who is using their numbers
- Implement management actions that greatly reduce the risk of errors and increase speed
- Streamline workflows for onboarding and offboarding procedures
- Execute bulk actions to assign/unassign numbers
Once numbers are uploaded, they can be edited and deleted and otherwise generally treated as inventory to be managed.
What it includes
Teams Voice includes the reports and management actions outlined in the table below:
| Reports | Teams voice | Call quality Call quality dashboard Voice Usage Auto Attendants Call Queues Phone Numbers Teams Voice Users User Call Quality |
|---|---|---|
| Management actions | Teams | Free phone number from Teams resource account Create Teams call queue Edit Teams call queue Remove Teams call queue Remove Teams auto attendant Edit direct routing number Delete direct routing number Assign phone number Unassign phone number |
Consents
You need to provide an additional consent to import Teams Voice data (calls, PSTN usage) into CoreView. Please refer to the article List of CoreView Enterprise applications to see all the