CoreView provides multiple support channels for different types of requests. Choosing the right one helps route the case appropriately and can improve response handling based on urgency and complexity.
Available support channels
| Channel | Best for | How to access |
|---|---|---|
| Support form | All technical issues, especially when priority and case details need to be specified. | support.coreview.com |
| Live chat | Quick questions that need immediate guidance. | Select “Support Chat” in the Resource Center. |
| Detailed requests that do not require urgent handling. | support@coreview.com | |
| Phone / direct line | Customers with dedicated support packages such as Gold or Platinum. | Use the contact details provided in the support agreement. |