Permission Group

  • Last update on September 19th, 2023

I created a custom action, but my operators who are allowed to see custom actions can't see it. Why?

When you create a new custom action, it's not automatically visible to operators who belong to a permission group. To make the custom action visible to operators, you need to add it to the permission group.

To add a custom action to a permission group, follow these steps:

  • Select “Settings“ > “Permission“ 
  • Find the permission group you need to add the custom action to 
  • Find the custom action you want to add to a permission group
  • Select the “Management Actions“ tab, add the new custom action and click “Save“

After adding the custom action to a permission group, the operators in that group should be able to see and use it.


I have access to Message Trace but I can't see it, why?

To view the Message Trace feature, it is necessary to have the audit role assigned to your operator. Please check your profile to confirm whether the audit role has been assigned.